Questions, answered

Every order ships direct from Japan.

Our shipping policy states delivery in 3–10 working days to the countries we list. In rare cases, customs checks in some countries can add a short delay.

We deliver to the United States, the United Kingdom, most of Europe, Australia, and much of Asia, the Americas and Africa. See the full verified list in our shipping policy.

Yes. You can cancel for any reason until the order ships. We may deduct the card processing fee, usually around 2.5% depending on your country.

Unopened items in their original packaging can be returned within 14 days of receipt. Refunds are paid within 14 days of us receiving the goods, usually within three working days. If an item arrives damaged or broken, we cover the cost of returning it. Read the full refund policy.

Some of our rare stock comes from auctions and private collections, so we cannot guarantee every bottle is in perfect condition. Any issue is stated in the product description.

Some rare and single-cask bottles are priced individually. Contact us from the product page and we will quote you.

dekantā is operated by Dekanta Alcohol Trading International Pte. Ltd. (201725822K).

Email cs@dekanta.com or use our contact page.